Last updated: November 5, 2025
1. Who We Are
Rocky Mountain Glow Co (“RMG,” “we,” “us,” “our”) provides marquee letter rentals and related event services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit rockymountainglowco.com, contact us, or use our services.
Controller: Rocky Mountain Glow Co, Denver, Colorado, USA.
Email: info@rockymountainglowco.com
Phone: 720-729-8485
Mailing Address: 290 W Alameda Ave, Denver, CO 80203
2. Scope
This Policy applies to:
- Our website and pages that link to this Policy
- Inquiries, quotes, bookings, and customer-support interactions (email, phone, SMS)
- Our HoneyBook booking flows (when enabled) and WPForms submissions
3. Notice at Collection
| Category | Examples | Purpose(s) | Retention | Sell/Share? |
|---|---|---|---|---|
| Identifiers | Name, email, phone | Respond to inquiries, provide quotes, manage bookings, send communications | Up to 3 years after last interaction | No |
| Commercial data | Quotes, bookings, invoices, payment metadata | Provide and support services; financial records | 7 years | No |
| Event details | Date, venue, occasion, special requests | Tailor proposals, logistics, service delivery | 3 years after event | No |
| Internet / technical data | IP, browser, pages viewed, referrers (GA4, Tag Manager) | Analytics, performance, security | 12–24 months (aggregated) | No |
| Communications | Emails, call logs, SMS | Support, confirmations, records | 3 years | No |
| Geolocation | City/region inferred from IP | Analytics, localization | 12–24 months (aggregated) | No |
Sensitive data: We do not intentionally collect or process sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising.
4. Sources of Personal Information
- Information you provide (forms, email, phone, SMS)
- Automatic collection via cookies and analytics tools
- Processors you direct us to use (e.g., HoneyBook)
5. How We Use Personal Information
- Provide quotes and deliver services
- Customer support and operations
- Marketing and analytics
- Security, fraud prevention, and compliance
- Consent-based communications (e.g., promotional SMS)
6. Legal Bases
- Performance of a contract
- Legitimate interests (analytics, security)
- Consent (marketing/SMS)
- Legal obligations (records, tax)
7. Sharing and Disclosures
We share personal information only with:
- Service providers (hosting, email, analytics, booking)
- HoneyBook, Inc. for booking/invoicing
- WPForms for form submissions
- Google Analytics / Tag Manager for site metrics
- Payment vendors as needed
- Authorities when legally required
We do not sell or rent personal information.
8. International Transfers
We process data in the United States. If you access our site from another country, your information may be transferred to the US. We apply appropriate safeguards consistent with this Policy.
9. Data Retention
- Quotes / bookings / support: up to 3 years
- Financial / transaction records: 7 years
- Logs / analytics: 12–24 months (aggregated)
10. Cookies & Tracking
We use cookies and similar technologies to operate and secure our site, remember preferences, perform analytics, and manage tags. You can control cookies through your browser. We honor Global Privacy Control (GPC) signals where applicable.
11. SMS / MMS & Phone Terms
By providing your phone number and opting in, you consent to receive recurring SMS/MMS messages from Rocky Mountain Glow Co about quotes, bookings, reminders, and limited promotions.
- Consent is not a condition of purchase.
- Message frequency varies.
- Text STOP to opt out; HELP for help.
- Msg & data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Intended for users 18+ in the United States.
We use your number only to send communications you request or consent to. See this Privacy Policy for data usage details.
12. Your Privacy Rights
Depending on your location (e.g., Colorado Privacy Act, California CCPA/CPRA), you may have rights to:
- Know or access your personal information
- Correct inaccuracies
- Delete your data
- Obtain a portable copy
- Opt out of targeted advertising or sale (we do not sell/share)
- Appeal decisions if we decline a request
To exercise these rights: email info@rockymountainglowco.com or call 720-729-8485. We will verify your identity before fulfilling any request and will not discriminate against you for exercising your rights.
Appeals
If we deny a request, email with the subject “Privacy Appeal.” You may also contact your state attorney general.
Authorized Agents & GPC Signals
We accept requests through authorized agents with proof of authorization and honor valid Global Privacy Control (GPC) signals as opt-outs.
13. Do Not Track
We currently do not respond to Do-Not-Track browser signals because a universal standard has not yet been adopted.
14. Security
We use SSL encryption, secure hosting, limited access, and industry-standard measures. However, no electronic transmission is 100% secure.
15. Children’s Data
Our services are intended for adults planning events. We do not knowingly collect data from children under 13 (under 16 where applicable). If you believe a child provided data, contact us to remove it.
16. Changes to This Policy
We may update this Policy periodically. The revised date at the top reflects the latest version. Material updates will be posted on our website and, where appropriate, communicated directly.
17. Contact Us
Rocky Mountain Glow Co
Email: info@rockymountainglowco.com
Phone: 720-729-8485
Mailing Address: 290 W Alameda Ave, Denver, CO 80203